Terms and Conditions for Cleaners Roehampton

These Terms and Conditions set out the basis on which cleaners Roehampton provides domestic and commercial cleaning services to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing access to your premises, you agree to be bound by these terms. Please read them carefully before requesting any service from our Roehampton cleaners.

1. Scope of Services. Our cleaning services may include regular cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, and related household or office cleaning tasks agreed in advance. The exact nature of the work will depend on the service selected, the condition of the property, and any special instructions provided by the customer. We reserve the right to decline any task that is unsafe, unlawful, or outside the agreed scope.

Any quotation, estimate, or indicative price given by our cleaning company in Roehampton is based on the information available at the time. If the actual condition, size, access, or level of soiling differs from what was described, we may revise the price, duration, or staffing requirements before or during the appointment. Additional charges may apply where extra work is requested or reasonably required to complete the service safely and properly.

2. Booking Process. A booking is made when the customer accepts a quote or confirms a service request and we acknowledge the appointment. We may require details such as the property type, number of rooms, preferred date and time, parking or access information, and any specific cleaning priorities. Our Roehampton cleaning services are scheduled subject to availability, and we cannot guarantee a particular cleaner, time slot, or method unless expressly confirmed in writing.

It is the customer’s responsibility to ensure that all booking information is accurate and complete. If incorrect or incomplete information is provided, we may need to amend the booking, adjust the price, or reschedule the visit. We also reserve the right to refuse or cancel bookings where the service requested is unsuitable, where the premises are unsafe, or where the customer has previously breached these terms.

Bookings may be made for one-off or recurring cleaning arrangements. For recurring services, frequency, duties, and any minimum commitment will be agreed at the time of booking or in a written service plan. Changes to the service type, timings, or property access arrangements must be notified in reasonable time so that we can update our schedule and staffing. Where a key, lockbox, concierge, or code is used, the customer remains responsible for ensuring secure and lawful access.

3. Payments and Charges. Unless otherwise agreed, payment is due in full on the day of service or in advance where prepayment is requested. We may accept payment by bank transfer, card, direct debit, cash, or another method stated at the time of booking. Cleaners Roehampton may also require a deposit for certain services, including larger one-off cleans, end of tenancy work, or appointments requiring materials, equipment, or reserved labour time.

All prices are quoted in pounds sterling and, where applicable, include or exclude VAT as clearly stated at the time of quotation. If the work takes longer than anticipated because of additional rooms, heavier than expected dirt, extra access requirements, or customer-requested changes, we may charge for the extra time or additional labour. Any such variation will be explained where practicable before the extra work continues.

Late or failed payments may result in the suspension of future services, cancellation of bookings, and recovery action where necessary. We may also charge reasonable fees for dishonoured payments, chargebacks not made in good faith, or overdue accounts. If a payment is disputed, the customer should notify us promptly and provide all relevant details so that the issue can be reviewed fairly.

4. Cancellations, Rescheduling, and Access. The customer may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation policy is stated at booking, we may charge a cancellation fee where notice is insufficient to reallocate staff and time. For recurring cleaning, a minimum notice period may apply before any pause, restart, or change in frequency takes effect. If a cancellation causes us to lose work time or incur costs, we may deduct the relevant amount from any deposit or charge separately.

Where we arrive at the property and cannot gain access, or where access is delayed through no fault of our own, we may charge for waiting time, return travel, or the full service fee depending on the circumstances and the amount of time reserved. The customer must ensure that the premises are available, safe to enter, and ready for the service at the agreed time. This includes providing any required alarms code, parking arrangements, lift access, or on-site entry instructions.

We may need to reschedule where there is severe weather, staff illness, equipment failure, unsafe conditions, or other events beyond our reasonable control. In such circumstances, we will make reasonable efforts to offer an alternative appointment. We are not responsible for losses arising from delays or cancellations caused by events outside our control, provided we act with reasonable care and communicate the issue as soon as practicable.

5. Customer Responsibilities. The customer must ensure that the property is reasonably prepared for cleaning. This includes removing valuables, securing fragile items, informing us about hazards, and providing a safe working environment. If any area contains mould, bodily fluids, pests, needles, broken glass, or other hazardous matter, the customer must notify us before the service begins. We may refuse to clean areas that present unacceptable risk.

The customer should also inform us of any surfaces, fittings, or materials requiring special care, including delicate floors, antiques, untreated wood, or specialist finishes. While our Roehampton cleaners will take reasonable care, some materials may be more susceptible to damage due to age, poor maintenance, or hidden defects. We will not be responsible for pre-existing damage or for deterioration that occurs despite reasonable care and appropriate cleaning methods.

Children, pets, and third parties should be supervised by the customer or another responsible adult during the visit where necessary. We are not liable for injury or loss caused by unsafe premises, defective fixtures, unsecured animals, or items not properly disclosed. The customer must also ensure that the service area is free from unnecessary obstruction so that the work can be carried out efficiently and safely.

6. Liability and Insurance. We will perform our services with reasonable skill and care. If damage is caused directly by our negligence, we will review the matter promptly and, where appropriate, arrange repair, replacement, or compensation up to a reasonable amount. Customers must notify us of any alleged damage as soon as possible and in any event within a reasonable period after the service, giving us the opportunity to inspect the issue before repairs or disposal take place.

Our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or by negligence. We will not be responsible for indirect or consequential losses, loss of profit, loss of enjoyment, business interruption, or damage caused by items that were already defective, incorrectly installed, or inadequately secured. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We may hold insurance appropriate to the services provided, but insurance does not create any greater contractual liability than is stated in these terms. Customers are responsible for their own contents insurance and for verifying whether specialist or high-value items require separate protection. If a claim is made, we may request photographs, receipts, maintenance records, or other reasonable evidence to assess the circumstances properly.

7. Waste, Materials, and Environmental Regulations. During cleaning operations, some waste may be collected and removed from bins, surfaces, or floors. Unless expressly agreed otherwise, our service includes routine domestic or office waste generated by the cleaning task, but not the removal of bulky items, hazardous waste, clinical waste, construction debris, or regulated materials. The customer remains responsible for lawful disposal of waste that falls outside ordinary cleaning residue.

We will not handle or transport materials that are prohibited, dangerous, infectious, or regulated unless we have expressly agreed and are legally permitted to do so. This includes items such as asbestos, chemicals requiring specialist disposal, sharps, drug-related waste, or contaminated materials. If such items are discovered, we may stop work in the affected area and advise the customer to arrange appropriate professional disposal. Any additional cost or delay arising from non-compliant waste remains the customer’s responsibility.

We aim to conduct our cleaning services in line with applicable environmental and waste management obligations in the United Kingdom. Where products or waste must be separated, stored, or disposed of in a particular manner, we will follow reasonable operational procedures. The customer must not ask us to dispose of waste unlawfully or to ignore local authority, landlord, building, or site rules concerning rubbish handling and recycling.

8. Quality, Complaints, and Reattendance. If the customer believes that a service has not been completed to a reasonable standard, they should notify us as soon as possible after the appointment. We may request the opportunity to return and inspect or re-clean the relevant area before any refund or reduction is considered. Any such request should be made within a reasonable time and before the area is altered by the customer or by another contractor.

We do not guarantee that every stain, mark, or odour can be removed, particularly where the item is old, delicate, permanently damaged, or affected by hidden conditions. Some results depend on the age and condition of the material, the type of soil, and prior treatment. The customer acknowledges that cleaning is a service of reasonable effort and care, not a promise of perfect restoration in every case.

Any complaint will be assessed fairly and in good faith. We may refuse a complaint where the customer has failed to follow these terms, where the concern was not raised promptly, or where the property was not accessible for inspection. This process does not affect the customer’s statutory rights under UK consumer law.

9. Changes to Terms. We may update these terms from time to time to reflect changes in our services, legal obligations, or operational requirements. The version in force at the time of booking will normally apply to that booking unless a change is required by law or is agreed in writing. Customers should review the current terms before each new appointment or recurring service cycle.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No waiver by us of any breach or default will be treated as a waiver of any later breach. Any failure to enforce a term immediately does not mean we have given up the right to enforce it later.

These terms, together with the booking confirmation and any written service notes, form the entire agreement between the parties in relation to the service provided by our cleaners Roehampton, unless additional terms are agreed in writing. Customers should keep a copy of their confirmation for reference.

10. Governing Law and Jurisdiction. These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, payment, or interpretation of these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the customer’s statutory rights provide otherwise.

Nothing in these terms is intended to restrict rights that cannot legally be excluded, including rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation. If a dispute arises, both parties should first attempt to resolve the matter amicably and in a reasonable manner before starting formal proceedings.

By booking our cleaning services, you confirm that you have read, understood, and agreed to these Terms and Conditions.