This Privacy Policy explains how Cleaners Roehampton collects, uses, stores and protects personal data relating to customers in the Roehampton area. It also sets out the rights that individuals have under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Roehampton customers and prospective customers located in the Roehampton area who engage with our cleaning services.
Cleaners Roehampton is a local cleaning service provider operating in the Roehampton area. For the purposes of data protection law, Cleaners Roehampton is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services.
We only collect personal data that is relevant and necessary for delivering our cleaning services and running our business. The categories of personal data we may collect include:
Identification and contact details such as your full name, residential address, service address, billing address, and any other address you provide in connection with our services.
Contact and communication details such as email address, communication preferences, and written correspondence with us, including messages sent through contact forms or other communication channels.
Service details such as information about your property relevant to cleaning, access instructions, preferred dates and times for visits, details of previous bookings, special cleaning requests and notes relating to the performance of the service.
Billing and payment details such as information necessary to process your payments, including payment transaction references, dates and amounts. We do not store full payment card details where third party payment processors are used.
Technical and usage data such as information relating to how you interact with our website or online booking systems, including device and browser information and basic usage statistics where applicable.
Feedback and review information such as comments, ratings, complaints and compliments that you provide about our services and staff.
We collect personal data directly from you when you make an enquiry, request a quote, make a booking, enter into a contract with us, communicate with us by phone or in writing, or provide feedback. We may also collect limited information from publicly available sources when necessary to verify addresses or contact information, or to protect against fraud.
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: We process your data when it is necessary to enter into or perform a contract with you, such as when you book cleaning services, request a quotation, or manage ongoing arrangements with us.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include managing and developing our services, handling customer enquiries and complaints, improving our operations, and securing our systems and premises.
Legal obligations: We process certain data to comply with the laws and regulations that apply to us, including tax, accounting and record keeping obligations, as well as responding to lawful requests from public authorities.
Consent: In limited situations, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time.
We use your personal data for the following purposes:
To respond to enquiries, provide quotations and manage bookings for cleaning services in the Roehampton area.
To perform our contracts with you, including arranging cleaning visits, communicating with you about the services, and addressing any issues that arise.
To manage billing and payments, including processing transactions and maintaining financial records.
To provide customer support, handle complaints and resolve disputes.
To improve, monitor and develop our services, processes and customer experience.
To maintain the security and integrity of our operations, systems, staff and customers.
To comply with legal and regulatory requirements and cooperate with regulatory or law enforcement authorities where required.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The retention periods we apply are determined according to the type of data and the context in which it was collected.
Customer and contract data relating to cleaning services, including basic contact details, booking history and service records, is generally retained for up to seven years after the end of the customer relationship. This is to meet our legal and tax obligations and to be able to respond to queries about past services.
Correspondence, complaints and feedback are retained for as long as is reasonably necessary to manage our relationship with you and demonstrate how we handled any issues, usually for up to six years from the date of the last communication.
Technical and usage data is retained for shorter periods where possible, typically no longer than necessary to analyse and improve our website and services.
At the end of the applicable retention period we securely delete or anonymise your personal data so that it can no longer be associated with you.
We do not sell your personal data. We only share personal data when it is necessary and lawful to do so. Categories of recipients we may share data with include:
Service providers acting as processors who support our operations, such as hosting providers, customer relationship management providers, payment processors, IT support and data storage providers. These processors are only allowed to process personal data on our documented instructions and must keep your information secure.
Professional advisers including accountants, lawyers and auditors who require access to certain data in order to provide their services and help us comply with our legal obligations.
Public authorities, regulators, law enforcement agencies and courts where we are legally required or permitted to disclose personal data, for example in connection with investigations, tax requirements or legal proceedings.
Where we use processors, we enter into written data processing agreements to ensure they provide appropriate protections and process personal data only as permitted by law.
Where personal data is transferred outside the UK or the European Economic Area by our processors or partners, we take steps to ensure that appropriate safeguards are in place. These may include relying on adequacy regulations, standard contractual clauses approved by relevant authorities, or other lawful transfer mechanisms.
Under data protection law, individuals in the Roehampton area whose personal data we process have a number of rights. These rights are subject to certain conditions and exemptions. They include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how we use it.
Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right, in certain circumstances, to request the deletion of your personal data where there is no longer a lawful basis for us to keep it.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request for rectification or objection.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims. You also have the right to object to direct marketing at any time.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.
If you wish to exercise any of your data protection rights, or if you have any questions about how we handle personal data, you can contact us using the details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the timeframes required by law.
You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we use your data. We encourage you to contact us first so that we can try to resolve your concerns.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are kept under review and adjusted as necessary in response to changes in technology and risks.
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any significant changes will be made available through our usual communication channels. The updated Privacy Policy will apply from the date it is published and will govern how we process personal data from that date onwards.
By continuing to use Cleaners Roehampton services in the Roehampton area after changes have been made, you acknowledge that you have read and understood the updated Privacy Policy.
Cleaners Roehampton is the best choice of all cleaning companies in SW15 for you! We offer amazing value and budget-friendly prices for our customers.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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