These Terms and Conditions set out the basis on which Cleaners Roehampton provides domestic and commercial cleaning services within Roehampton and surrounding areas. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation for any cleaning service.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual, company or organisation requesting and accepting cleaning services from Cleaners Roehampton.
Company means Cleaners Roehampton, the provider of cleaning services.
Cleaner means the individual operative or team assigned by the Company to carry out the cleaning services.
Service means any cleaning service provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, one-off deep cleaning, office cleaning, and specialist cleaning as agreed.
Premises means the property or location where the Service is to be performed.
The Company provides professional cleaning services tailored to the needs of households and businesses in Roehampton and nearby areas. The scope of the Service, including rooms, areas, and specific tasks, will be agreed at the time of booking. Any changes or additions to the originally agreed scope may result in an adjustment to the fee.
The Company reserves the right to decline any request for Service that is unsafe, unlawful, or beyond the reasonable capability of the Cleaner, including but not limited to work at excessive height, heavy lifting, and specialist tasks requiring equipment or qualifications not held by the Company.
3.1 Bookings may be requested by the Client through the Company’s designated booking channels. The Client must provide accurate information, including the address of the Premises, the type and size of the property, the type of Service required, and any special requirements.
3.2 A booking is not confirmed until the Company has acknowledged acceptance, provided a date and time for the Service, and confirmed the price. The Company may refuse a booking at its discretion.
3.3 The Client is responsible for ensuring that there is adequate access to the Premises on the agreed date and time. The Client shall provide accurate directions and information regarding parking, entry codes, keys, or access arrangements.
3.4 Regular services such as weekly or fortnightly cleaning may be arranged on a recurring basis. Recurring bookings will continue until cancelled in accordance with these Terms and Conditions.
4.1 Prices for Services are based on the information supplied by the Client at the time of booking, including the size and condition of the Premises and the type of Service required.
4.2 Any quotation provided by the Company is an estimate only and is subject to change if the actual condition or size of the Premises differs from that described, or if additional tasks are requested on the day of Service.
4.3 The Company reserves the right to revise its rates from time to time. For recurring Clients, reasonable notice of any price change will be given, and continuation of the Service after such notice will constitute acceptance of the new rates.
5.1 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, payment on the day of Service, or, for certain commercial Clients, payment on invoice within an agreed period.
5.2 The Company accepts various payment methods, which will be communicated through the booking process. Cash payments, if accepted, must be made directly in accordance with the Company’s instructions and not to the Cleaner personally unless specifically authorised.
5.3 All payments must be made in full and on time. If payment is not received by the due date, the Company may suspend or cancel future Services and may charge interest or administrative fees for late payment in accordance with applicable law.
5.4 The Client shall not withhold payment or make any unauthorised deductions from the agreed fee, except where required by law.
6.1 The Client may cancel or amend a booking by giving the minimum notice specified by the Company at the time of booking. Where the Client fails to provide the required notice, a cancellation charge may be applied.
6.2 If the Cleaner is unable to gain access to the Premises at the agreed time due to reasons within the Client’s control, including but not limited to locked doors, incorrect address or absence of key holders, the visit may be treated as a late cancellation and charged accordingly.
6.3 The Company may cancel or reschedule a booking if the Cleaner is unavailable due to illness, transport disruption, or other circumstances beyond the Company’s reasonable control. In such cases, the Company will use reasonable endeavours to offer an alternative appointment. The Company shall not be liable for any loss or inconvenience arising from such cancellation or rescheduling.
6.4 For recurring services, the Client may terminate the arrangement by giving notice in accordance with the agreed notice period. The Company reserves the right to terminate recurring services with immediate effect for non-payment, repeated cancellations, safety concerns, abusive behaviour, or any material breach of these Terms and Conditions.
7.1 The Client shall ensure that the Cleaner can access the Premises at the agreed time and that all alarm systems, locks, or entry codes are in working order.
7.2 Where keys are provided to the Company, the Company will take reasonable measures to keep them secure. The Company shall not be liable for loss where keys are supplied by the Client in faulty or insecure condition.
7.3 The Client is responsible for ensuring that pets are secured and that any special instructions regarding pets are communicated in advance. The Company cannot accept responsibility for the safety or security of pets.
8.1 The Client shall provide a safe working environment for the Cleaner, including adequate lighting, heating, and access to electricity and water.
8.2 The Cleaner must not be asked to undertake tasks that may compromise health and safety, including climbing on unsafe surfaces, using Client-provided equipment that is defective, or handling hazardous materials without appropriate protection and training.
8.3 The Client must notify the Company in advance of any particular risks at the Premises, such as fragile items, unstable fixtures, or areas containing hazardous substances.
9.1 Unless otherwise agreed, the Company will provide suitable cleaning products and equipment required to perform the Service.
9.2 If the Client requests the use of their own products or equipment, the Company accepts no responsibility for any damage or reduced quality of result arising from their use. The Client is responsible for ensuring that any such products and equipment are safe, in good working order, and appropriate for the tasks requested.
10.1 The Company will handle and dispose of routine household and office waste arising from the cleaning process in accordance with applicable waste regulations. This may include the separation of recyclable and non-recyclable materials where facilities are available at the Premises.
10.2 The Service does not include the removal of bulky items, construction waste, hazardous substances, or controlled waste unless specifically agreed. The Client remains responsible for arranging lawful disposal of such items through approved waste carriers.
10.3 The Client must not request the Cleaner to dispose of waste in a manner that breaches local or national waste regulations, including fly-tipping or using unauthorised locations. The Company reserves the right to refuse any such request.
10.4 The Company aims, where practicable, to operate in an environmentally responsible manner, including efficient use of products and water. However, no guarantee is given that all materials or methods will be environmentally certified.
11.1 The Client shall co-operate with the Company and provide any information reasonably required to perform the Service, including details of any delicate surfaces, special cleaning instructions, or items that should not be moved or cleaned.
11.2 The Client shall ensure that valuable items, cash, confidential documents, and personal belongings are safely stored away before the Cleaner attends. The Company accepts no responsibility for loss or damage to such items left unsecured.
11.3 The Client must not directly employ, or offer employment to, any Cleaner introduced by the Company for cleaning services outside the Company for a period of twelve months from the last date of Service, unless expressly agreed in writing and subject to a fee which compensates the Company for loss of business.
12.1 The Company aims to deliver cleaning services to a professional standard. If the Client is dissatisfied with any aspect of the Service, they should notify the Company promptly and in any event within 24 hours of completion of the Service, providing reasonable details.
12.2 Where a complaint is found to be justified, the Company may, at its discretion, offer to re-clean the affected area or provide a partial refund. This shall be the Client’s sole and exclusive remedy in respect of the quality of the Service.
12.3 The Company is not obliged to re-clean or offer compensation where the Client has not afforded the Company an opportunity to inspect the alleged issue or where the condition results from factors beyond the Company’s control.
13.1 The Company maintains appropriate public liability insurance in respect of its cleaning activities. Details of cover are available on request.
13.2 The Company shall not be liable for normal wear and tear, deterioration through ordinary use, or pre-existing damage. The Client is responsible for informing the Company of any surfaces or items that are particularly sensitive or require special care.
13.3 To the fullest extent permitted by law, the Company shall not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from the provision or non-provision of the Service.
13.4 The Company’s total aggregate liability to the Client in respect of any claim arising from the Service, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Client for the specific Service giving rise to the claim.
13.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
14.1 The Cleaner will take reasonable care when providing the Service. If accidental damage or breakage occurs, the Client must notify the Company in writing as soon as reasonably practicable and in any event within 24 hours of completion of the Service.
14.2 The Company reserves the right to inspect any alleged damage before accepting liability. Where liability is accepted, the Company may choose to repair the item, replace it with a similar item, or offer compensation up to the current value of the item, subject to any insurance policy terms.
14.3 The Company shall not be responsible for items that are inherently fragile, poorly fixed, or insecure, including but not limited to loose shelves, poorly attached fixtures, or items not suitable for regular cleaning products.
15.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including extreme weather, transport disruption, strikes, pandemics, or acts of government.
15.2 In such circumstances, the Company may suspend the Service for the duration of the event or cancel affected bookings without liability, although reasonable efforts will be made to reschedule where possible.
16.1 The Company will collect and use personal data provided by the Client, such as name, address, and contact details, for the purposes of managing bookings, delivering the Service, and handling payments and enquiries.
16.2 The Company will take reasonable steps to keep Client data secure and will not sell personal data to third parties. Data may be shared with subcontractors or service providers where necessary to deliver the Service or comply with legal obligations.
17.1 The Company may update these Terms and Conditions from time to time. The current version will apply to all bookings and will be made available to Clients on request.
17.2 Where material changes are made that affect ongoing recurring services, reasonable notice will be given to the Client. Continued use of the Service after such notice will constitute acceptance of the revised Terms and Conditions.
18.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
20.1 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of cleaning services and supersede any prior understandings, communications, or agreements, whether oral or written.
20.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
Cleaners Roehampton is the best choice of all cleaning companies in SW15 for you! We offer amazing value and budget-friendly prices for our customers.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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